Terms and Conditions

Please arrive 10 minutes prior to your appointment start time so that you can complete the relevant forms and get ready for your treatment. Arriving late may result in a shorter appointment but you will still be charged at full price.

Appointments cancelled on the day of treatment will still be charged at full price. Appointments cancelled 24 hours prior to the appointment will be charged at 50% of the full cost. 

All courses must be paid for in full at the time of booking and are non-refundable in any circumstances. 

Late cancellations or missed course appointments may result in cancellation fees or a treatment deducted from your course. We do understand that cancellations may be required from time to time but we ask that you give us as much notice as possible so that we can offer time to other clients.

We have a variety of boxed vouchers and once  purchased these are non-refundable. They must be produced at the time of use. Vouchers are valid for 12 months from date of purchase. Vouchers can not be used against any of our retail products.

Our prices are detailed on our website and in print but may be subject to change without notice. 

The ONLY reason products will be refunded are if they are proven to be faulty. Products must be returned unused, unopened, seal intact, and in the same packaging as they were originally purchased from us. We will not accept an exchange or refund of any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights. Please also note that although we are able to give advice on all products sold by us, you must direct any questions or issues relating to the product direct to the manufacturer as required. We will not be held responsible for how you may or may not react to products sold from our premises.

Some clients may require a doctor’s consent form before treatment can go ahead, this will be discussed at your first consultation and treatment may be delayed if additional medical consent is required. Your confidentiality is important to us and we do not share any personal details with anyone outside of The AL5 Aesthetics.